Frequently Asked Questions
Everything you need to know about Glam Drapes
01 | About Glam Drapes
What is Glam Drapes?
Glam Drapes is a luxury Indian fashion destination offering carefully selected shawls and stoles that bring together traditional Indian craftsmanship, elegant fabrics and contemporary styling. Our collection is created for customers who appreciate refined detailing, beautiful textures and timeless Indian artistry.
What products do you offer?
Our collection includes luxury stoles and shawls featuring zari, Swarovski embellishments, mirror work, sequins, jacquard textures, fine wool, merino wool, silk-wool blends, velvet and other carefully selected fabrics and finishes.
Is Glam Drapes an Indian brand?
Yes. Glam Drapes celebrates the richness of Indian fashion, craftsmanship and textile traditions while presenting them in a sophisticated and contemporary way.
02 | Our Products
Are Glam Drapes products handmade?
Many of our designs feature traditional craftsmanship and detailed embellishment. Depending on the particular collection, techniques and finishing may vary. Please refer to the individual product description for specific information about the fabric, work and construction of each piece.
Are the products exactly the same as shown in the photographs?
We make every effort to photograph our products as accurately as possible. However, slight variations in colour, texture, embroidery, embellishment and appearance may occur due to lighting, photography, screen settings and the handcrafted nature of certain products.
Will the colour look exactly the same on my screen?
Not necessarily. Different phones, tablets, monitors and display settings can show colours differently. A slight variation between the product image and the actual product should therefore be expected.
Are the embellishments securely attached?
Each article is checked before packaging. However, delicate embellishments such as Swarovski elements, mirror work, zari, sequins and decorative details should be handled with care.
03 | Fabrics & Materials
What fabrics are used in Glam Drapes collections?
Depending on the collection, Glam Drapes offers pieces made using materials such as fine wool, merino wool, silk, wool blends, velvet, jacquard and other carefully selected textiles.
What is merino wool?
Merino wool is a fine wool known for its softness, warmth and comfortable feel. It is commonly used for premium winter accessories and luxurious shawls and stoles.
Are your shawls suitable for winter?
Many of our wool and merino wool collections are particularly suited to cooler weather. The warmth and feel can vary depending on the fabric composition, weave and thickness of the individual product.
What is zari work?
Zari refers to decorative metallic thread work traditionally associated with Indian textiles. Zari detailing can add a subtle shimmer and an elegant traditional character to shawls and stoles.
04 | Size & Measurements
What sizes are available?
Sizes vary by collection and product. The exact measurements are mentioned on the individual product page. Please carefully check the measurements before placing your order.
What does 70 × 200 cm mean?
A measurement of 70 × 200 cm refers to approximately 70 cm in width and 200 cm in length.
How do I choose the right size?
We strongly recommend checking the measurements mentioned on the product page and comparing them with a shawl or stole you already own before ordering.
Can I change the size after placing an order?
Please select your size carefully before placing your order. Orders are considered final once confirmed, so size should be verified before completing the purchase.
05 | Placing an Order
How can I place an order?
Browse the collection, select your preferred product and choose the available options shown on the product page. Add the product to your cart and proceed through checkout by entering your required customer and shipping details.
Can I add multiple products to my cart?
Yes. You can add multiple products to your cart before proceeding to checkout. Your cart will display the selected products and quantities.
Can I change my order after placing it?
Please review your product selection, size, colour, quantity and shipping information carefully before completing your order. Once an order has been confirmed or processed, changes may not be possible.
Can I cancel my order?
Orders are considered final. We therefore recommend checking all product details, measurements, colour and shipping information carefully before placing your order.
06 | Payment
What payment methods are available?
Available payment options may vary depending on your location and the checkout configuration. The payment methods available to you will be displayed during checkout.
Do you offer Cash on Delivery (COD)?
No. Cash on Delivery is not available for Glam Drapes orders.
Is online payment secure?
Payment information is processed through the payment method available at checkout. Customers should always complete payment through the official checkout/payment process and should never share sensitive payment information through unofficial messages.
07 | Shipping in India
Do you ship across India?
Yes. Glam Drapes offers shipping across India.
How long does delivery take in India?
Delivery time depends on the destination, product availability, order processing and courier transit time. The expected delivery timeline may vary from one location to another.
Is shipping free in India?
Free shipping may be available according to the applicable order value or current Glam Drapes shipping offer. Please check the shipping information shown during checkout for your order.
Will I receive tracking information?
Where tracking is available, shipment tracking details will be provided after the order has been dispatched.
08 | International Shipping
Do you ship internationally?
Yes. Glam Drapes accepts international orders and ships to eligible destinations.
How long does international delivery take?
International delivery generally takes approximately 10–15 days, depending on the destination, customs clearance, courier transit and other circumstances. Delivery timelines are approximate and may vary.
Are international shipping charges applicable?
Yes. International orders are subject to applicable overseas shipping charges. The applicable shipping cost will depend on the destination and order.
Which courier companies do you use?
International shipments may be handled through trusted courier partners such as FedEx, UPS and DHL, depending on the destination and shipping arrangement.
09 | Customs, Duties & Taxes
Will I have to pay customs or import duties?
International shipments may be subject to customs duties, import taxes, VAT, local taxes or other charges imposed by the destination country.
Who pays customs duties and taxes?
Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer. These charges are determined by the relevant authorities in the destination country and are outside Glam Drapes' control.
Can Glam Drapes tell me exactly how much customs I will pay?
Customs charges vary according to the destination country, applicable regulations, product classification and order value. Therefore, Glam Drapes cannot guarantee the exact amount of customs duties or taxes before shipment.
10 | Returns, Exchanges & Refunds
Can I return my order?
All orders are considered final. Glam Drapes does not accept returns unless otherwise specifically agreed under an applicable customer service resolution.
Can I exchange my product?
Products are not eligible for exchange. Customers are therefore advised to carefully check the product description, measurements, colour and other details before ordering.
Can I request a refund?
Orders are non-refundable. Please carefully review your order before completing the purchase.
What if I receive an article with a defect?
Every article is checked for defects before packaging and dispatch. If you believe there is an issue with your order, please contact Glam Drapes customer support promptly with your order details and clear photographs of the issue so that the matter can be reviewed.
11 | Product Care
How should I care for my shawl or stole?
Always follow the care instructions provided for the specific product. Delicate fabrics and embellished pieces should be handled gently and stored carefully when not in use.
Can embellished shawls be machine washed?
Delicate pieces featuring Swarovski, mirror work, zari, sequins, embroidery or other embellishments should not automatically be machine washed. Please follow the care instructions applicable to the particular product.
How should I store my Glam Drapes piece?
Store your shawl or stole in a clean, dry place away from excessive moisture, direct sunlight and rough surfaces. Delicate embellished pieces should be folded or stored in a way that prevents unnecessary friction against the decorative work.
12 | Colour & Appearance
Why might the colour look slightly different from the website?
Product colours can appear slightly different depending on photography lighting, the surrounding environment and individual screen settings. This is a normal characteristic of online shopping and does not necessarily indicate a product issue.
Can I request a specific shade?
Please select from the colours or variants available on the individual product page. For special requests, you may contact Glam Drapes before placing your order to check whether assistance is possible.
13 | Product Availability
Are all products always available?
Availability can change depending on stock levels. Some Glam Drapes pieces may be available in limited quantities because of their detailed craftsmanship and collection-specific production.
What if a product is out of stock?
If a product is unavailable, you may contact us to enquire about future availability or whether a similar piece is available.
Can I ask about a product before ordering?
Yes. If you have questions about fabric, measurements, colour, availability or any other product detail, we recommend contacting Glam Drapes before placing your order.
14 | WhatsApp Assistance
Can I contact Glam Drapes through WhatsApp?
Yes. WhatsApp may be used for product enquiries, availability questions and customer assistance.
What information should I provide when contacting you?
For faster assistance, please include the product name or product code, your preferred size or colour where applicable, and your question or requirement.
Can I check product availability on WhatsApp?
Yes. If you would like to confirm availability before completing your purchase, you can contact us through the available WhatsApp option on the website.
15 | Order Confirmation
How will I know that my order has been received?
After successfully placing an order, the order details and confirmation information will be sent using the contact details provided during checkout.
I did not receive my order confirmation email. What should I do?
Please check your spam, junk or promotions folder first. If you still cannot find your confirmation, contact Glam Drapes customer support with the name, email address or other order information used during checkout.
Why is it important to provide the correct email and phone number?
Your contact information may be required for order confirmation, customer communication, delivery coordination and shipping updates. Please verify these details carefully before submitting your order.
16 | Shipping Address
What address should I provide?
Please provide a complete and accurate delivery address, including house or building number, street, locality, city, state or region, postal code and country where applicable.
What happens if I enter an incorrect address?
Customers are responsible for ensuring that the shipping address provided at checkout is correct and complete. Incorrect or incomplete addresses may result in delivery delays or additional courier requirements.
17 | For International Customers
Can customers from the USA, UK, Canada and other countries order?
Yes. Glam Drapes welcomes customers from eligible international destinations. Shipping availability and charges depend on the destination country.
Will I pay in my local currency?
Currency availability may depend on the website's current currency and checkout configuration. Please check the currency displayed on the website and at checkout before completing your order.
Are international customers responsible for customs?
Yes. Any customs duties, import taxes, VAT or other destination country charges are the responsibility of the customer.
18 | Website & Payment Safety
How can I make sure I am shopping with Glam Drapes?
Always access the Glam Drapes website directly and use the official checkout and contact options provided on the website.
Should I share my card PIN, OTP or banking password with anyone?
No. Never share your card PIN, OTP, CVV, banking password or other confidential financial information through WhatsApp, email, phone calls or social media.
19 | Customer Support
How can I contact Glam Drapes?
For questions regarding products, orders, availability, shipping or other assistance, please use the contact information and WhatsApp support options provided on the Glam Drapes website.
What should I include when contacting customer support?
If your enquiry relates to an existing order, please include your order number and the email address or phone number associated with the order. For product enquiries, include the product name or product code whenever possible.
Have a question we haven't answered?
Our team is happy to assist you with product details, availability, sizing, shipping and other enquiries before you place your order.
Glam Drapes — Where Indian craftsmanship meets timeless elegance.
